If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Account

Boody North America

Sign up via the link <a href="https://www.boody.com/account" class="fr-green fr-strong">here</a>, then click Join Now from your Account page:<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2026030906-1e4ab7b7-271e-4b2b-ab00-28a5a30c6884-screenshot%202026-03-09%20at%204.59.43%E2%80%AFpm.png" style="width: 600px;" class="fr-fic fr-dib">&#xA0;Or from The Lounge&apos;s page:<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/JEmYL2nDLlxoMgQ3/2026030906-fcf0c8cf-cf1c-4e00-980c-fc46257a1907-screenshot%202026-03-09%20at%205.00.47%E2%80%AFpm.png" style="width: 600px;" class="fr-fic fr-dib"> Ensure you are signed up to receive our emails, as we will be sending you lots of rewards and updates to your inbox.

Create an account and opt in, then kick back, relax, and let the rewards come to you.

How do I join The Lounge?

United States

Account & Rewards

The Lounge

What payment methods do you accept?

What currency is the pricing on your website?

How can I pay my order in installments?

How can I use a promotional code?

I can’t use a promotional code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Are returns free of charge?

What is Return Coverage/Checkout+?

Can I return a Sale item?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

What does Boody have in place to ensure safe and ethical working practices?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

What is The Lounge?

What are the different tiers?

How can I earn points?

How do I earn points for leaving a review?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my points between stores?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

How do I log into my Boody account?

What is Shop Pay?

I can’t use a promo code I received, what should I do?

Can I exchange an item if it doesn't fit?

Why are prices shown in USD in the return portal?

I have been refunded less than my original payment amount - why is this?

There's an issue with my order, what do I do?

Do you ship to PO boxes?

Canada

How do I join The Lounge?Updated 22 days ago