If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Account

Boody North America

If there is an issue with your order upon arrival, such as an item missing, or you have received the wrong item - we&apos;re so sorry about this.&#xA0;Please contact our Community Happiness Team via Chat or <a href="https://ca.boodywear.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" rel="noopener noreferrer" target="_blank" class="fr-green fr-strong">our Contact Form</a>, as soon as possible, stating your order number and what the issue is.If possible please include photos of the issue.

If there is an issue with your order upon arrival, such as an item missing, or you have received the wrong item - we're so sorry about this. Please contact our Community Happiness Team via Chat or our Contact Form...

There's an issue with my order, what do I do?

Canada

Orders

What payment methods do you accept?

What currency is the pricing on your website?

How can I pay my order in installments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

United States

What is Shop Pay?

Can I exchange an item if it doesn't fit?

To submit a return for an exchange or refund, you will need your order number and the postcode associated with your delivery address...

I have been refunded less than my original payment amount - why is this?

Do you ship to PO boxes?

Can I change my delivery address?

There's an issue with my order, what do I do?Updated a month ago