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We’d love to! Head over here to find out all about us. For any further information, simply get in touch with our Community Happiness Team!

We&#x2019;d love to! Head over <a class="fr-green fr-strong" href="http://ca.boodywear.com/pages/about-boody" rel="noopener noreferrer" target="_blank">here</a> to find out all about us.&#xA0;For any further information, simply get in touch with our Community Happiness Team!

Can you tell me about Boody?

Boody is proudly B Corp Certified!In 2021, we gained <a href="https://www.bcorporation.net/en-us/find-a-b-corp/company/boody/" target="_parent" style=" text-decoration: none;" class="fr-green fr-strong">B Corp Certification</a> - here we scored 101.6, being measured on Governance, Workers, Community, Environment and Customers.Staying true to our commitment to doing good for people and the planet, we underwent the recertification process in 2025 and achieved an even higher score of 134.4, a reflection of the progress we&#x2019;ve made and the values we continue to live by. If you&apos;re not aware, B Corps are businesses that meet high standards of social and environmental performance, accountability, and transparency. Certified B Corporations, or B Corps, envision a better economic system where businesses can benefit people, communities, and the planet. They choose long-term investments over quick wins and measure their success based on the positive impact they create. More info on this is available <a href="https://bcorporation.com.au/what-bcorp/" target="_parent" style=" text-decoration: none;" class="fr-green fr-strong">here</a>.<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/VvEzB7NZG97beky0/2025092204-5fa77342-ed16-43c6-bd68-f45e068999f2-pfas.jpg" style="width: 150px;" class="fr-fic fr-dib fr-fil">All Boody garments are certified PFAs-free<img src="https://attachments.gorgias.help/q0jJY2DrdmxeBWMO/hc/VvEzB7NZG97beky0/2025092204-ef1fd111-092f-4b7f-9d95-ec3400f0a8a4-oeko.jpg" style="width: 150px;" class="fr-fic fr-fil fr-dii">All Boody underwear is certified OEKO-TEX&#xAE;&#xFE0F; STANDARD 100 For any further information, simply <a href="https://boody.com/pages/contact-us" class="fr-green fr-strong">contact our Community Happiness Team</a>!

What Certification does Boody have?

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We design all of our garments from our head office located in Sydney, Australia! Our products are crafted in China, Vietnam, or India. We hold all of our suppliers to the highest standards for environmental and labor practices and...

We design all of our garments from our head office located in Sydney, Australia!Our products are crafted in China, Vietnam, or India. We hold all of our suppliers to the highest standards for environmental and labor practices and are proud of how our factory workers are treated, and of the responsible approach we take to manufacturing with minimal environmental impact.&#xA0;Our About Us page can be found <a class="fr-green fr-strong" href="http://ca.boodywear.com/pages/about-boody" rel="noopener noreferrer" target="_blank">here</a>.If you&apos;d like to know more, we&apos;ll kindly invite you to <a href="http://ca.boodywear.com/pages/contact-us" class="fr-green fr-strong">contact our Community Happiness Team</a>.

Where is Boody made?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Account

Boody North America

Sustainability & Ethics

Canada

What payment methods do you accept?

What currency is the pricing on your website?

How can I pay my order in installments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

What does Boody have in place to ensure safe and ethical working practices?

Can I find Boody in a store?

My question isn’t covered!

General

What is The Lounge?

How do I join The Lounge?

What are the different tiers?

How can I earn points?

How do I earn points for leaving a review?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my points between stores?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

The Lounge

How do I log into my Boody account?

Account & Rewards

United States

What is Shop Pay?

Can I exchange an item if it doesn't fit?

Why are prices shown in USD in the return portal?

I have been refunded less than my original payment amount - why is this?

There's an issue with my order, what do I do?

Do you ship to PO boxes?

Can I change my delivery address?