We’d love to! Head over here to find out all about us. For any further information, simply get in touch with our Community Happiness Team!

We&#x2019;d love to! Head over <a class="fr-green fr-strong" href="https://boody.com/pages/about-boody" rel="noopener noreferrer" target="_blank">here</a> to find out all about us.&#xA0;For any further information, simply get in touch with our Community Happiness Team!

Can you tell me about Boody?

Boody is proudly B Corp Certified!. In 2021, we gained B Corp Certification - here we scored 101.6 being measured on Governance, Workers, Community, Environment and Customers. If you're not aware - B Corps are businesses that meet high standards of s

<div data-block="true" data-editor="d5bp1" data-offset-key="cj2mu-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Boody is proudly B Corp Certified!In 2021, we gained <a href="https://www.bcorporation.net/en-us/find-a-b-corp/company/boody/" rel="noopener noreferrer" target="_blank">B Corp Certification</a> - here we scored 101.6 being measured on Governance, Workers, Community, Environment and Customers.If you&apos;re not aware - B Corps are businesses that meet high standards of social and environmental performance, accountability, and transparency. Certified B Corporations, or B Corps, envision a better economic system where businesses can benefit people, communities, and the planet. They choose long-term investments over quick wins and measure their success based on the positive impact they create. <a href="https://bcorporation.com.au/what-bcorp/" rel="noopener noreferrer" target="_blank">More info on the is available here</a>.For any further information, click the &apos;Contact&apos; button below to get in touch with our Community Happiness Team.</div>

What Certification does Boody have?

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Account

Boody US

Sustainability & Ethics

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I pay my order in instalments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?