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Account

Boody US

This can be a tricky one!&#xA0;This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address.&#xA0;If the order hasn&#x2019;t been released for processing yet - Our team will do what we can to make the changes.&#xA0;If the order is already in process for shipment - Unfortunately, we aren&#x2019;t able to make any amendments at this stage. Once you have received your shipping confirmation email, you can use your tracking link to request a redirection with the shipping carrier.&#xA0;Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the shipping address associated with your account is accurate and up to date.

This can be a tricky one! 

This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address.

If the order hasn’t been released for processing yet - Our team can do what we can to make the changes.

If the order is already in process for shipment - Unfortunately, we aren’t able to make any amendments at this stage. Once you have received your shipping confirmation email, you can use your tracking link to request a redirection with the shipping carrier.

Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the shipping address associated with your account is accurate and up to date.

Can I change the address of my order?

Shipping & Delivery

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I pay my order in instalments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Can I change the address of my order?Updated 7 months ago