Orders placed on boody.com are dispatched from our warehouse located in Greensboro, Georgia. Our warehouse operates Monday to Friday, excluding Public Holidays.

Orders placed on <a class="fr-green fr-strong" href="http://boody.com">boody.com</a> are dispatched from our warehouse located in Greensboro, Georgia.Our warehouse operates Monday to Friday, excluding Public Holidays.

Where is my order being sent from?

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Heads up! You are currently visiting the Boody US website. We ship within the 50 United States, with the help of our shipping partners - FedEx, and DHL!

Heads up! You are currently visiting the Boody US website.&#xA0;We ship within the 50 United States, with the help of our shipping partners - FedEx, and DHL!

Where do you ship to?

From dispatch, your order should reach you within 6-10 business days with Economy Post, 5-7 business days with Standard Post, and 3-5 business days with Express Post. Please note these are only estimates provided to us by our delivery partners, and d

From dispatch, your order should reach you within 6-10 business days with Economy Post, 5-7 business days with Standard Post, and 3-5 business days with Express Post.Please note these are only estimates provided to us by our delivery partners, and do not include processing time. Shipping to Hawaii, and Alaska may take slightly longer, at 7-10 business days.

How long does shipping take?

Of course!. Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also include your tracking number. You can also head over to our Self Service Portal here to confirm if your order has bee

Of course!&#xA0;Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also include your tracking number.&#xA0;You can also head over to our Self Service Portal <a class="fr-green fr-strong" href="https://boody-us.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">here</a> to confirm if your order has been dispatched and to access any pertinent tracking details.

Can I track my order?

This can be a tricky one!. This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address. If the order hasn’t been released for processing yet - Our team wil

This can be a tricky one!&#xA0;This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address.&#xA0;If the order hasn&#x2019;t been released for processing yet - Our team will do what we can to make the changes.&#xA0;If the order is already in process for shipment - Unfortunately, we aren&#x2019;t able to make any amendments at this stage. Once you have received your shipping confirmation email, you can use your tracking link to request a redirection with the shipping carrier.&#xA0;Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the shipping address associated with your account is accurate and up to date.

Can I change the address of my order?

Yes, we do!. We offer Express Shipping at a flat rate of US$19.95. Unfortunately, we aren't able to offer Express Shipping outside of the lower 48 United States.

Yes, we do!&#xA0;We offer Express Shipping at a flat rate of US$19.95.&#xA0;Unfortunately, we aren&apos;t able to offer Express Shipping outside of the lower 48 United States.

Do you offer express shipping?

Contiguous US - 48 States. We offer Free Economy Shipping for orders over US$60*. *To be eligible for free Economy Shipping, the subtotal (after discounts have been applied, before tax) must be above $60 and the shipping destination must be within th

Contiguous US - 48 States&#xA0;We offer Free Economy Shipping for orders over US$60*.<ul><li style="font-weight: bold;">Orders US$60 and under</li></ul><table style="width: 100%;"><tbody><tr><td style="width: 49.5676%;">Shipping Method</td><td style="width: 50.2879%;">Shipping Cost</td></tr><tr><td style="width: 49.5676%;">Economy (5-8 business days + processing time)</td><td style="width: 50.2879%;">US$7.95</td></tr><tr><td style="width: 49.5676%;">Standard (3-4 business days + processing time)</td><td style="width: 50.2879%;">US$9.95</td></tr><tr><td style="width: 49.5676%;">Express (1-2 business days + processing time)</td><td style="width: 50.2879%;">US$19.95</td></tr></tbody></table> *To be eligible for free Economy Shipping, the subtotal (after discounts have been applied, before tax) must be above $60 and the shipping destination must be within the lower 48 states.&#xA0; <ul><li style="line-height: 1; font-weight: bold;">Orders US$60 and over</li></ul><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Shipping Method</td><td style="width: 50.0000%;">Shipping Cost</td></tr><tr><td style="width: 50.0000%;">Economy (5-8 business days + processing time)</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">Standard (3-4 business days + processing time)</td><td style="width: 50.0000%;">US$4.95</td></tr><tr><td style="width: 50.0000%;">Express (1-2 business days + processing time)</td><td style="width: 50.0000%;">US$19.95</td></tr></tbody></table> Alaska, and HawaiiEconomy Shipping is US$9.95&#xA0;Unfortunately, there is NO Free Shipping option outside of the lower 48 United States.

What are your shipping costs?

We want to assure you that your products have been handed over to our delivery partners, and they will be your primary source for updates and estimated delivery times. We highly recommend signing up for notifications through the provided tracking pag

We want to assure you that your products have been handed over to our delivery partners, and they will be your primary source for updates and estimated delivery times.&#xA0;We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order.&#xA0;It is important to keep in mind that carriers deal with a significant number of parcels, which may result in delays.&#xA0;If you haven&#x2019;t received any tracking updates within 5 business days after your parcel has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

My order is missing/taking longer than expected, what should I do?

If you are not home when your order is delivered, your parcel will be dropped off at your local post office for collection. Kindly refer to your tracking page for any updates and/or request a re-delivery, if the shipping carrier allows for this. If t

If you are not home when your order is delivered, your parcel will be dropped off at your local post office for collection. Kindly refer to your tracking page for any updates and/or request a re-delivery, if the shipping carrier allows for this.If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier.&#xA0;Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team so we can investigate further with the courier and organize a replacement. Rest assured, here at Boody

We&#x2019;re terribly sorry that the delivery of your order hasn&#x2019;t been as seamless as we&#x2019;d expected it to be.&#xA0;Please contact our Community Happiness Team so we can investigate further with the courier and organize a replacement. Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Shipping & Delivery