If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Account

Boody US

If you are not home when your order is delivered, your parcel will be dropped off at your local post office for collection. Kindly refer to your tracking page for any updates and/or request a re-delivery, if the shipping carrier allows for this.If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier.&#xA0;Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

If you are not home when your order is delivered, your parcel will be dropped off at your local post office for collection.

Kindly refer to your tracking page for any updates.

If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier. Rest assured, here at Boody, ensuring our community receive their products is of the highest importance to us

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

Shipping & Delivery

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I pay my order in instalments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What is Boody sizing like?

Lounge & Sleepwear Size & Fit

Underwear Size & Fit

Bras & Bralettes Size & Fit

Socks Size & Fit

Unisex Sweats Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?Updated 7 months ago