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Account

Boody US

<p>We&#x2019;re terribly sorry that the delivery of your order hasn&#x2019;t been as seamless as we&#x2019;d expected it to be.&#xA0;</p><p>Please contact our Community Happiness Team so we can investigate further with the courier and organize a replacement. Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.</p>

We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team so we can investigate further with the courier and organise a replacement. Rest assured, here at Boody, ensuring our community receive their products is of the highest importance to us.

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I pay my order in installments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?Updated 2 years ago