How do I exchange or return an item?Updated 10 months ago

To submit an exchange or return request, you will need your order number (this will start with BW) and the postcode associated with your delivery address. 

Before proceeding with your request, we kindly ask you to review our Returns and Exchanges Policy to verify you meet the criteria. 

If all is correct, we’ll kindly invite you to head over to our Return and Exchange Portal here.

Simply fill in the prompts and your request will be sorted!