Sometimes, things just don’t work out. It happens!. You can return any item with the exception of Final Sale items, Underwear (excluding Bras), within 30 days of the delivery. The item must be unused and presented in its original condition and undama
To submit an exchange or return request, you will need your order number (this will start with BW) and the postcode associated with your delivery address. Before proceeding with your request, we kindly ask you to review our Returns and Exchanges Poli
Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by reaching out to our Community Happiness Team. To assist us in addressing the issue, please provide us with a photo of the fault, along with the batch number o
Our process is actually all automated (Woo! Technology!) and goes off the scans from the barcode on your return label provided by our Return and Exchange Portal as your parcel makes its way back to us. Please be aware that only exchanges and returns
You can check the status of your return using the link in your return confirmation email - click ‘View your return’.
Our process is actually all automated (Woo! Technology!) and goes off the scans from the barcode on your return label provided by our Return and Exchange Portal as your return makes its way back to us. With this in mind, only the label affixed on top
Label errors usually occur due to your shipping address being unrecognizable by our delivery carriers. Try correcting your address and refreshing the page. If the issue persists, please contact our Community Happiness Team and provide us with your or