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Account

Boody US

Our process is actually all automated (Woo! Technology!) and goes off the scans from the barcode on your return label provided by our <a class="fr-green fr-strong" href="https://returns.boodywear.com/" rel="noopener noreferrer" target="_blank">Return and Exchange Portal</a> as your parcel makes its way back to us. Please be aware that only exchanges and returns submitted through our Portal will be processed.&#xA0;If you have returned your order without submitting a request, please contact our Community Happiness Team. Kindly provide us with the below<ul><li>Tracking number&#xA0;</li><li>Address to which the return was sent&#xA0;</li><li>Details of the item(s) returned - quantity, style, color, and size (ie. Padded Shaper Crop Bra - Black / M)&#xA0;</li><li>Details of the item(s) you wish to exchange for or receive a refund/store credit&#xA0;</li></ul>By sharing these details, we will ensure a prompt resolution for you.

Our process is actually all automated (Woo! Technology!) and goes off the scans from the barcode on your return label provided by our Return and Exchange Portal as your parcel makes its way back to us. Please be aware that only exchanges and returns submitted through our Portal will be processed.

If you have returned your order without submitting a request, please contact our Community Happiness Team. Kindly provide us with the below 

- Tracking number 
- Address to which the return was sent 
- Details of the item(s) returned - quantity, style, colour, and size (ie. Padded Shaper Crop Bra - Black / M) 
- Details of the item(s) you wish to exchange for, or receive a refund/store credit

By sharing these details, we will ensure a prompt resolution for you.

I returned my order, how long does it take for my exchange/return to be processed?

Returns & Refunds

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I pay my order in instalments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

I returned my order, how long does it take for my exchange/return to be processed?Updated 7 months ago