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Account

Boody US

<p>Label errors usually occur due to your shipping address being unrecognizable by our delivery carriers. Try correcting your address and refreshing the page.&#xA0;</p><p>If the issue persists, please contact our Community Happiness Team and provide us with your order number.</p>

Label errors usually occur due to your shipping address being unrecognisable by our delivery partners. Try correcting your address and refreshing the page.

If the issue persists, please contact our Community Happiness Team and provide us with your order number.

I have an issue generating my return label, what should I do?

Returns & Refunds

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I pay my order in instalments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Lounge & Sleepwear Size & Fit

Underwear Size & Fit

Bras & Bralettes Size & Fit

Socks Size & Fit

Unisex Sweats Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

I have an issue generating my return label, what should I do?Updated 7 months ago