I can’t use a promotional code I received, what should I do?Updated a month ago

We’re sorry you’re having trouble redeeming your unique code!

Kindly note that: 

- Only one promotional/voucher/discount code can be redeemed per order 

- Unique codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers

- Unique codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc. 

To ensure you receive the offer/discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email or on the promotional page.

If you have followed all the terms mentioned above and encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem. 

Send this through to our Customer Care team, and we’ll investigate this for you!