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We accept Visa, MasterCard, American Express, PayPal, and Afterpay. We also offer Express Checkout options with Shop Pay, Amazon Pay, PayPal Express, Google Pay, and Apple Pay.

We accept Visa, MasterCard, American Express, Discover, PayPal, and Afterpay.We also offer Express Checkout options with Shop Pay, Amazon Pay, PayPal Express, Google Pay, and Apple Pay.When purchasing from Boody, your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology.Your card details are never stored on the Boody website in any way and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorisation and authentication.

What payment methods do you accept?

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All pricing on boody.com is displayed in US Dollars (USD).

All pricing on boody.com is displayed in US Dollars (USD).&#xA0;

What currency is the pricing on your website?

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We accept payment installments via PayPal Pay In 4, and Afterpay

We accept payment installments via PayPal Pay In 4, and Afterpay

How can I pay my order in installments?

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To redeem your discount code, follow the steps below at checkout:. On desktop, locate the "Gift card or discount code" field on the right-hand side of your screen. On mobile, click to expand the “View order” tab to reveal the field...

To redeem your discount code, follow the below steps at checkout:On desktop, locate the &quot;Gift card or discount code&quot; field on the right-hand side of your screen.On mobile, click to expand the &#x201C;View order&#x201D; tab to reveal the field.&#xA0;Enter your code and click &#x201C;Apply&#x201D; to redeem The code must be entered at checkout prior to completing the payment. Only one discount code can be used at a time.Please note that discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc. To ensure you receive the discount associated with the code, kindly adhere to these conditions.

How can I use a promotional code?

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We’re sorry you’re having trouble redeeming your discount code...

We&#x2019;re sorry you&#x2019;re having trouble redeeming your discount code!Kindly note that:&#xA0;- Only one discount code can be redeemed per order&#xA0;- Discount codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers- Discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc.&#xA0;To ensure you receive the discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email, or on the promotional page.If you have followed all the terms mentioned above and encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem.&#xA0;Send this through to our Community Happiness Team, and we&#x2019;ll investigate this for you!

I can’t use a promo code I received, what should I do?

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You may have received a Gift Card from a friend, or for a return, or a Store Credit as compensation for an order cancelation or return. To redeem your Gift Card or Store Credit, follow the steps below at checkout...

You may have received a Gift Card from a friend, or for a return, or a Store Credit as compensation for an order cancelation or return.&#xA0;To redeem your Gift Card or Store Credit, follow the below steps at checkoutOn desktop, locate the Gift card or discount code field on the right-hand side of your screen.On mobile, click to expand the &#x201C;View order&#x201D; tab to reveal the field.&#xA0;Enter your unique code and click &#x201C;Apply&#x201D; to redeem. The code must be entered at checkout prior to completing the payment.If your Gift Card or Store Credit balance is insufficient to cover the total purchase amount, you will be prompted to provide your card details (or select an alternative payment method) to complete the payment for the remaining balance.

How do I pay using a gift card and/or store credit?

What you could be seeing is a duplicate charge as an authorization. To ensure that sufficient funds are available, banks commonly employ an authorization hold for card transactions - this involves authorizing and validating funds for electronic trans

What you could be seeing is a duplicate charge as an authorization. To ensure that sufficient funds are available, banks commonly employ an authorization hold for card transactions - this involves authorizing and validating funds for electronic transactions using a debit or credit card.Casual reminder that card payments typically take 3-5 business days to clear. Similar to contactless payments, where a payment may remain in a &#x2018;pending&#x2019; state for a few days before the amount is officially deducted from your account.If, after 5 business days, you notice that both transactions are listed as approved, please notify our Community Happiness Team so that we can investigate this further.

Why was I charged twice when purchasing through the website?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Account

Boody North America

Payments

United States

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

What does Boody have in place to ensure safe and ethical working practices?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

What is The Lounge?

How do I join The Lounge?

What are the different tiers?

How can I earn points?

How do I earn points for leaving a review?

How do I redeem my points?

Can I redeem my points on everything?

What happens to my points if I return an item?

What happens to my points if I cancel my order?

How do I track my points and rewards history?

How does Refer A Friend work?

Can I transfer my points between stores?

Can I update the email address associated with my account?

Do points ever expire?

How is my tier determined?

Why have I moved down tier?

How do I move up tier?

The Lounge Terms and Conditions

The Lounge

How do I log into my Boody account?

Account & Rewards

What is Shop Pay?

Can I exchange an item if it doesn't fit?

Why are prices shown in USD in the return portal?

I have been refunded less than my original payment amount - why is this?

There's an issue with my order, what do I do?

Do you ship to PO boxes?

Can I change my delivery address?

Canada