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Account

Boody North America

<p id="isPasted">Label errors usually occur due to your shipping address being unrecognised by the shipping carrier, please try correcting your shipping address and refreshing the page.</p><p>If the issue persists, please <a href="https://ca.boodywear.com/pages/help-center?hcUrl=%252Fen-US%252Fcontact" rel="noopener noreferrer" target="_blank" class="fr-green fr-strong">contact our Community Happiness Team</a> and provide us with your order number.</p>

Label errors usually occur due to your shipping address being unrecognised by the shipping carrier, please try correcting your shipping address and refreshing the page. If the issue persists, please contact...

I have an issue generating my return label, what should I do?

Canada

Returns, Exchanges, & Refunds

What payment methods do you accept?

What currency is the pricing on your website?

How can I pay my order in installments?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change the address of my order?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

Shipping & Delivery

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

How do I care for my Boody Vegan Silk?

How do I care for my Boody FreeMesh™?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What Certification does Boody have?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

United States

What is Shop Pay?

Can I exchange an item if it doesn't fit?

To submit a return for an exchange or refund, you will need your order number and the postcode associated with your delivery address...

I have been refunded less than my original payment amount - why is this?

There's an issue with my order, what do I do?

Do you ship to PO boxes?

Can I change my delivery address?

I have an issue generating my return label, what should I do?Updated a month ago