What is your Exchange/Return Policy?
Sometimes, things just don’t work out. It happens!. You can return any item with the exception of Final Sale items, Socks, Bodysuits, and Underwear (excluding Bras) within 30 days of the date of purchase...
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Returns, Exchanges, & Refunds
Sometimes, things just don’t work out. It happens!. You can return any item with the exception of Final Sale items, Socks, Bodysuits, and Underwear (excluding Bras) within 30 days of the date of purchase...
Can I return Underwear?
Outside of our Comfort Guarantee, we do not accept any returns, for refund or exchange, on intimate underwear...
Can I return a Bra?
Yes, Bras are returnable for refund or exchange so long as they are presented in their original condition and undamaged packaging, as per our Return Policy...
Can I return a Sale item?
Any sale items that are not marked Final Sale, are returnable, so long as they meet our Return Policy. Any item marked Final Sale is non-returnable for refund or exchange.
Can I exchange an item if it doesn't fit?
Yes, you can exchange an item for a different colour and/or size!. If you would like to swap an item for a different style, you can do so by selecting that you are returning the item. You will then have the option...
How do I exchange or return an item?
To submit a return for an exchange or refund, you will need your order number and the postcode associated with your delivery address...
Are returns free of charge?
All returns, for refund or exchange, are charged at $9.95. This fee will either be paid on the returns portal (for exchanges) or deducted from your refund amount (for refunds).
I returned my order, how long does it take for my exchange/return to be processed?
Our process is automated and goes off the scans from the barcode on your return label provided from our Returns and Exchanges Portal as your parcel makes its way back to us. Please be aware that only exchanges and returns submitted...
I have been refunded less than my original payment amount - why is this?
All refunds are charged at $9.95 to cover the cost of the returns postage. This fee will be deducted from your final refund amount. For more details, please see our complete Returns and Exchanges Policy.
How can I track my return?
You can check the status of your return using the link in your return confirmation email - click ‘View your return’.
Can I group two or more orders under the same return?
Our process is automated and goes off the scans from the barcode on your return label provided from our Returns and Exchanges Portal as your parcel makes its way back to us. With this in mind, only the request linked to the barcode on the label affix
I have an issue generating my return label, what should I do?
Label errors usually occur due to your shipping address being unrecognised by the shipping carrier, please try correcting your shipping address and refreshing the page. If the issue persists, please contact...